# The Closer Standard

Every Closer journey is operated to a fixed service standard: professional chauffeurs, Mercedes vehicles, punctual pickups, discreet handling of guest information, and clear airport protocol.

## Sections

- Professional chauffeurs — licensed passenger transport, briefed bookings, Vienna/VIE local knowledge
- Vehicle standards — Mercedes E-Class, S-Class, V-Class; see https://www.closerchauffeur.com/fleet
- Punctuality — scheduled pickups, flight tracking for airport arrivals
- Privacy & discretion — https://www.closerchauffeur.com/privacy
- Airport protocol — VIE meet-and-greet and waiting; https://www.closerchauffeur.com/services/airport-transfers
- Safety — licensed operator, maintained vehicles, long-haul discipline
- Customer support — phone, email, WhatsApp; https://www.closerchauffeur.com/contact
- Sustainability — no dedicated page until auditable fleet/emissions figures; section at https://www.closerchauffeur.com/closer-standard#sustainability (no offset/net-zero claims)

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